Booking terms

• A 50% deposit is required to secure your tour date
• Deposits are non-refundable, reflecting the bespoke nature of private toursand the exclusive reservation of time and availability
• The remaining balance is due on the day of the tour, including any agreed extensions
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Accepted payment methods:

• Website payment, cash, or PayPal
• (Cash preferred; cards accepted)
• Deposits also confirm acceptance of the agreed scope and pricing of the service.

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All Historic Orkney services are clearly defined before confirmation.

• Tours are priced based on scope, duration, logistics, and preparation required
• Where appropriate, a planning or consultation call is used to confirm feasibility and ensure expectations are aligned before booking
• Pricing is confirmed in advance and does not change unless the agreed scope of the service changes
• No bookings, reservations, or travel purchases are made until a deposit is received
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This approach avoids assumption, ensures clarity, and protects both parties.

• Entry tickets to historic sites (e.g. Skara Brae, Maeshowe) are included unless explicitly stated
• All site tickets and third-party services are subject to supplier terms and refund policies
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Historic Orkney cannot be held responsible for the policies, closures, or changes imposed by third-party providers.

• Deposits are non-refundable, except where required by law
• This reflects the exclusive nature of private bookings and the loss of availability once a date is reserved

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If you need to change your date:

• I will do my best to accommodate where availability allows
• During peak season, alternative dates may already be fully booked

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Historic Orkney reserves the right to cancel a tour only inexceptional circumstances.
In such cases, all monies paid to Historic Orkney will be refunded in full.

Island travel carries inherent unpredictability. Situations beyond anyone’s control may include, but are not limited to:

• Missed ferries or onward transport
• Cancelled or delayed flights
• Cruise ships unable to dock
• Severe weather or natural events

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Complete service cancellations of this nature are extremely rare.
However, when they do occur, Historic Orkney is not liable for losses resulting from third-party disruptions.

Private operators cannot reasonably be expected to act astravel insurers or absorb losses caused by events outside their control.

Travel insurance is strongly recommended.

In island and maritime travel, minor timing adjustments are normal and expected.
Where conditions affect arrival or access, reasonable changes to start time, order of sites, or routing may be required on the day.

These adjustments do not constitute a cancellation and are part of responsible, safe guiding in Orkney.

Where possible, tours will always proceed in a way that preserves the quality and intent of the experience.

Flexibility is part of the experience.

• Requests to adjust the itinerary will almost always beaccommodated where safe, ethical, and practical
• If a requested change cannot be met, you may cancel under the standard cancellation policy

While every effort is made to visit all planned sites, circumstances may occasionally prevent this, including:

• Unexpected closures
• Restricted access
• Time constraints (often because we are enjoying ourselves)
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Where this occurs, a suitable and equally meaningfulalternative will be offered wherever possible.

Tours generally operate between 09:00 and 19:00,unless otherwise agreed in advance.

Any extensions or changes will be discussed and agreed upon during the tour.

Orkney’s historic landscapes are often uneven, exposed, and weather-affected.
Historic Orkney and its guides are not liable for injury,loss, or damage except where required by law

Please advise in advance of:

• Mobility concerns
• Medical conditions that may affect your day
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This allows for responsible planning.

Respect is non-negotiable.

Guests are expected to treat guides, site staff, fellow visitors, and Orkney’s landscapes with courtesy.

Inappropriate, threatening, or destructive behaviour will result in immediate termination of the tour without refund.

• Personal data is used solely for booking purposes
• Stored securely
• Deleted once the tour is complete, unless retention is required for legal or accounting purposes
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Historic Orkney complies fully with GDPR regulations.

These terms are governed by Scottish law.

Any disputes fall under the jurisdiction of Scottish courts.